customers-requests

Currently we see limited set of role permissions on SD v2. We need to have list of permissions like on SD. Screenshots attached.

Ticket Recurring Asset Management Software License Management Contract Management Billing Reporting

On the service desk v2, when a user goes to submit a ticket, he can see all devices in Xcitium. Is there a way to filter this list, remove it, or change the field type to text without the dropdown menu?

Service Desk V2 Currently, even if article is public it is available only for logged in user. Add one more article type to see it on helpdesk even if user is not logged in

SD v2 admin should be able to import users as it is on SD v1

The customer would like to sync their 365 directory to the service Desk ticket system so that he can create tickets and assign them to users.

Would like to be able to present this as my companies tool vs using your us.comodo.com domain. First Comodo as a brand and entity was turned off in 2020 when you transitioned to Xcitium, but if I am offering Xcitium ZeroDwell (through a white label experience). I will get questions on who is Comodo, I thought you were partnered with Xcitium. I would like to be able to add my own sub-domain under my companies domain. Like support.cyberstrategyinstitute.com vs cyberstrategyinstitute.us-comodo.com

Almost every application I work with supports SSO (Single Sign-On) with SAML. This is the missing feature from Service Desk to complete the package since I don't want all my employees to be required to set a password just for this application when everything else support SAML with either Okta, Google, or Entra (Azure AD).

Add a feature to build billable/non-billable time report per customer per staff member per department all

I want my location tab back in the edit tab SDV2 after the update it was removed.