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customers-requests
Description
Category
Total NOC Support
Reporting & Data Visualization
Xcitium Client Security
Service Desk
Portal
Remote Monitoring & Management
Mobile Device Management
Monitoring
Patch Management
Third-party Patch Management
Scripting
Billing
Remote Desktop Access
Remote Tools
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Total NOC Support (0)
Reporting & Data Visualization (11)
Xcitium Client Security (5)
Service Desk (34)
Portal (24)
Remote Monitoring & Management (89)
Mobile Device Management (0)
Monitoring (6)
Patch Management (10)
Third-party Patch Management (2)
Scripting (25)
Billing (2)
Remote Desktop Access (13)
Remote Tools (2)
Quarterly Windows Maintenance
Please create a option to create a quarterly maintenance
0
2
[ITA-252] Remote Control - File transfer
Hi Guys: One thing I would really like to see is the ability to transfer larger files via file transfer, it is not uncommon that I need to transfer different files to a client that are about 200MB, which in this day an age, it is not that large. Thanks. -- Dan
7
·
planned
8
Script to block laptops from connecting to "open" or "unsecured" wifi
i want to set a control on my laptops and desktops not to connect to any Wi-Fi SSID which is marked as open or unsecured, in and outside the office network. please assist, thanks
0
1
SNMP monitoring/detection
Would be nice to see more SNMP features like obtaining stats/configuration via SNMP to populate inventory fields as well as monitoring for alerts (printers, switches, etc.)
0
2
Role permissions should be extended in SDv2
Currently we see limited set of role permissions on SD v2. We need to have list of permissions like on SD. Screenshots attached.
3
3
"Documents" component under CRM
I would like to know if the CRM/Documents built into ITarian can allow PDF to be attached. I would love to be able to manage my CRM all under one platform.
0
2
SDv2 Features Required
Ticket Recurring Asset Management Software License Management Contract Management Billing Reporting
0
1
[ITA-310] Native Powershell Support for Scripting
Please add native powershell support for creating scripts/procedures/custom monitors. Since endpoint manager mainly supports windows devices, all I use python for is running PowerShell commands anyway so having this feature native would reduce the complexity of needing to learn and troubleshoot python code.
8
·
in progress
7
SDv2: User Ticket Creation Devices List
On the service desk v2, when a user goes to submit a ticket, he can see all devices in Xcitium. Is there a way to filter this list, remove it, or change the field type to text without the dropdown menu?
0
4
Ability to create fully public Knowledge Base articles
Service Desk V2 Currently, even if article is public it is available only for logged in user. Add one more article type to see it on helpdesk even if user is not logged in
1
2
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