customers-requests

This will be handy when a laptop is stolen you can at least give the client the last known location.

Hi, We would like to get the tree view of the device groups for the customers when we assign profiles to the target device groups. As shown in the images, currently, we are not able to tell the device group belongs to which customer at the time of assigning the profile. This is because the device group names are the same for every customer.

When you have multiple device groups created for a customer group it should be possible to move the endpoints to the sub-groups for that customer. The devices always go to the "Default Group" and if we have to move the devices, then we have to go to "Group Management" of each sub-group and click on "Add Devices". This is a tedious process. We need the ability of moving the devices to the sub-groups right from the Group Management tab under the Default Group.

Would it be possible to highlight somewhere in the portal (patch management, software inventory, vulnerability management, reports) the software that has reached the end of life of updates, (ex: Office 2013,etc) ? So that we can make offers to customers for software upgrades.

Maintenance mode for a single device is required so that it can be enabled while the tech support is doing troubleshooting. We have monitors attached to the devices and if we do not have maintenance mode then it interferes with the maintenance tasks. Currently the only way of enabling maintenance mode is to create a profie, add a maintenance window and then assign it to device. This is a lengthy procedure for adhoc tasks like working on a single device. It will be good if its added at the main panel as shown in the attached image.

Ability to run portable Itarian Remote Access or ability to install Itarian Remote Access per user without admin permissions.

The "last reboot time" which is currently shown comes out of the Event list, and may not be accurate, whereas the WMIC uptime is accurate. Can we change this to use the WMIC information instead?

The end user can right click on the tray application icon and enable privacy mode. It can have options to enable for a set time (30 60 90 min.) or indefinably. This mode would disable visual remote access entirely to the device while enabled. Some policies may be set to allow if user doesn't respond or auto allow and a user working on sensitive information may want to be sure that their screen can not be seen for a short time. I have had this request from HR and executives who normally want their systems accessible for support but during certain times want it restricted.

Can the following feature be implemented? Currently we are missing a pre and post task for patch management https://help.kaseya.com/WebHelp/EN/VSA/6010000/index.htm?toc.htm?2210.htm

It would be nice to have a stepwise procedure execution in the profile. For e.g. Pic1 you can see that we have steps and each step has some script/action and the next step gets executed when the previous one is done. Today in Profile we can attach procedure and it does say ORDER but they all execute at the same time. What we want is that they should execute in the ORDER to which they have been added but only when the previous one is completed.