Microsoft RDP Access | Voters

Microsoft RDP Access

Stephen Crepeau

Remote control/takeover is great for client systems and to assist users. But when you are working on a VM server the max resolution available is low where RDP allows for full screen. Can we get the ability to do RDP in addition to the current Remote control option.

February 1, 2023

Robin

Hi Stephen Crepeau
Thank you for creating this request after our discussion.
On this topic, just want to double check if this is purely a display size requirement or additional reasons / functions you believe RDP would provide?

Stephen Crepeau

Robin: There are other things that this will help with.
If you use RDP the screen of the device you are working on doesn't show what you are doing on the system it shows a lock screen.  If you are doing server or other maintenance the end user doesn't really need to see what you are doing.  It also makes it so no one can interact locally with a system while you are in the system and may be working on something that only you should have access to.
When you disconnect without logging out the system will lock your session and another person remotely or locally will not see an unlocked system with a user logged in.
If this is an option then you can have the remote takeover set to always require approval but still allow a support person to access a system using a different account (Admin credential).  This would allow them to get into a system when the user isn't there for support tasks like RDP in and look at the system for hardware or software problems that are not limited to the users profile.
There may be even more uses that I am forgetting.   I as a general rule I only do Remote takeovers when users are present because of the privacy risks but I have no problem using RDP and accessing a system with admin creds to do any work when a user is unavailable and that work doesn't really need their account.